Trying to Build Your Sharpening Business?
Focus on your Customer Service. This applies to all business types. It is important to be there to help answer your clients questions. Show them any options they may have. Keep them informed. All this is very important when developing a trusting relationship with your customer.
Show them any problems you may have with the item you are about to sharpen. If you point out a problem to them, be sure and have a solution to the problem for them as well.
Listen to what they have to say, even if they have complaints or concerns, Being a good listener is the key to resolving any issues your customer may have. Remember, If you listen to what they are saying and also how they are saying it, that will help you gain confidence and trust in the eyes of your customer because you will be able to connect with them.
If you dont know the answer, be honest, tell them the truth and that you dont know BUT you will find out the answer and Get Back to them. Honesty goes along way in business.
Dont bad talk your competitors, That looks so unprofessional. It also makes you look insecure. Remember, you are there to please your customers, NOT your competitors.
And if your competitors are bad mouthing you, ignore them. Your customers want to see what YOU can do, so focus on your sharpening work and your good customer service.
Our personal business strategy is to be as helpful as we possibly can. That is one reason we offer FREE Training, We also make ourselves available for questions on all our services to all our customers.
The Clipper Shack strives for a relaxed work environment, we also want our customers to feel like friends.
Communication and Good customer service is the way to obtain our goal.
Check us out on the web at http://www.clippershack.com/
Or give us a call at 740-671-1940
